E- commerce

[masterof_none]

What do you guys think about the future of e-commerce in malaysia?

[bachok83]

first, postage is too expensive, i mean right now..

second, a lot of hasle right now to register.. i mean you have to send copy of your ic, what??

mcm budak2 nak masuk sekolah.. hey common, we wanna buy things...

what do you guys think?? can we solve this?

[masterof_none]

does malaysian law says anything about e-commerce?
if they do, then ,we can;t really do anything. if not, then, we ca just make it simpler. like here in the us.

[bachok83]

hmm.. i'm not sure..

but first thing first, we have to collaborate with the banks... it seems like they got thier hands on everything..

[chenchow]

This news is taken from MSC website at http://www.msc.com.my/today/html/2003-sstory_06.asp?story=655446




Feature : Succeeding with e-Commerce



The Internet phenomenon has inspired David Wong Nan Fay to seek ways to make e-commerce a reality. Already a well-known figure in the local IT industry (he co-founded a highly successful PDX Computers Group and after co-heading the group about 14 years), he left the company in 1999 in search of more opportunities by leveraging on the power of the Internet.




It was indeed a humble beginning for SnT Global Sdn Bhd (the company was initially known as ShipnTrack Sdn Bhd). David started the business in October 1999 from home using his savings with three employees.




Realising that many e-commerce transactions are often bogged down by mundane problems of shipment, package tracking and storage, the enterprising Wong jumped on this opportunity to tackle this unsexy part of the business by creating an 'e-fulfillment' service for customers.




?I strongly believe in order for e-commerce to grow, it would require a solid back-end fulfillment or logistic execution to make e-commerce a reality. Such back-end capabilities in terms of technology, processes or even infrastructure are generally weak in the fragmented Asian market. I was confident about our unique business model and took the challenge to create this vital 'missing link'.




The company?s first break came when SnT was selected as the first e-incubator company of IBM and Nomura/Jafco Investment six months later. The benefits of the incubation programme include technology and marketing assistance as well as funding. Jafco investment invested RM 5 million to help kick-start the business. The bulk of the funds were used for research and development.




?We launched our first software product in August 2000 and never looked back since,? he said, adding that the company also obtained its MSC-status in April that year.




According to David, SnT integrates people, processes and technology to enable e-commerce and e-Fulfillment. ?We help businesses streamline their supply chain process to reduce cycle time, sustain a competitive advantage and ultimately, improve their bottom lines. We provide businesses with an automated e-Fulfillment solution that starts from the buy button to delivery to the consumer's doorsteps.?




This encompasses inventory management, order processing, and online payment to fulfillment that includes "pick, pack and ship" services, door-to-door delivery, returns management and real-time tracking services.




SnT's e-Fulfillment solution platform and integration services are designed for any e-commerce business, capable of serving both the business-to-business (B2B) and business-to-consumer (B2C) space. In the last year, SnT has added eHub into its product range. It is essentially a warehouse management system. Meanwhile, eTraX, provides full tracking capabilities across an extended supply chain or within a trading community.




?Industry changes have forced corporations to become more creative in coming up with solutions that add value to their business strategies. We came up with our Business Process Outsourcing (BPO) model to better serve businesses - so they can focus on their core competencies, and let us handle the logistical concerns. Our BPO system centres around six key areas: order fulfillment, transportation management, warehouse management, reverse logistics, call centre and financial settlement.?
?Additionally, we will provide project management, technology deployment and integration. With a fluid supply chain in place, businesses will see an increase in productivity and, ultimately, an improved bottom line.?
"The challenge in the coming year is to successfully set up our regional capability."




David cannot emphasise enough the importance of a regional capacity. From day one, the company?s mission has always been to be a regional 'e-fulfillment' solutions provider.




A true logistics provider needs a strong regional presence - in multiple countries and an understanding of each country?s business protocol. But it?s easier said than done. He has to tread carefully. Many local IT businesses have attempted regionalisation drives that went nowhere but burnt bundles of cash. For that David pays homage to MSC.
?Thanks to MSC, many people outside this country are now aware of our capabilities and that has made it quite easier for us ? as a Malaysian company ?to present our case overseas,? said David.




SnT, in conjunction with the MDC, is also working on one of the e-ASEAN endorsed pilot projects ? the ASEAN Hosted e-Logistics Platform (ASEAN-HeLP).



?We are very excited to be involved in this project and hope to roll it out before the end of this year,? said David.



?Our territory focus is definitely Asia. Our core competency lies in our technology and logistics domain expertise. Such a combination is unique and helps to differentiate us from the rest of the competition,? he added. So far the company has established direct presence in five Asean countries.